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You should know that all the information you give is confidential. We will discuss with you any information that we may need to share with the referring agency. Case notes are stored in a secure area and will not be shown to anyone outside the Brandon Centre without your signed consent. There are two potentially serious circumstances where we might need to contact outside agencies:

  • If we were told that someone intended to harm a specific person and we believed this to be a real possibility.
  • If we were to learn that a person under the age of 16 was currently at risk of harm.

Your Data

The Information Commissioner’s Office sets out your rights relating to the information about that is held by the Brandon Centre. In all cases we would encourage you to discuss any of your concerns with us first. The rights are:

1.     The right to be informed

1. You have the right to be informed about the collection and use of your personal data. This is a key requirement to ensure that the Centre is open about what data we do with your information.

2.     The right of access, often known as Subject Access Request (SAR)

1. You have the right to access your personal data.
2. You can make a subject access request verbally or in writing.
3. The Brandon Centre has one month to respond to your request.
4. In most cases, there is no charge.

3.     The right to rectification

1.  If you think that data we hold about you is incorrect or incomplete you can ask for it to be corrected.
2.  You can ask in writing or verbally.
3.  The Brandon Centre has one calendar month to respond to your request.
4.  However, in certain circumstances the Brandon Centre can refuse a request for rectification.

4.     The right to erasure

1. You have the right to ask for your information to be erased. This can have a marked impact on the services we can provide so if at all possible please discuss this with us first.
2.  This is also known as ‘the right to be forgotten’.
3. You can make a request for erasure verbally or in writing.
4. The Brandon Centre has one month to respond to a request.
5. Please note that the right only applies in certain circumstances.

5.     The right to restrict processing

1. You have the right to request the restriction or suppression of their personal data. This means that you could restrict who sees certain parts of your record. Like the right to erasure this can have quite an impact on the services we can provide so please discuss first.
2. Please note that the right only applies in certain circumstances.
3. When processing is restricted, the Centre can still hold your personal data, but not use it.
4. You can make a request for restriction verbally or in writing, & like the other rights, the Brandon Centre should respond in one month.

6.     The right to data portability

1. The right to data portability allows you to obtain and reuse your personal data for your own purposes across different services. It allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability.
2. This only applies to information you have provided to us.
3. This does not apply for paper records.
4. For health data using the right of access may be more effective.

7.     The right to object

1. You have the right, in certain circumstances, to object to us processing your information.
2. You can make an objection verbally or in writing, & the Centre has one calendar month to respond.

8.      Rights in relation to automated decision making and profiling

1. This applies only if an organisation is making decisions based on your data using a computer without any human involvement. At present the Brandon Centre does not do this.


Your questions and concerns

If you have any concerns or questions please contact us and ask to speak to the Operations Manager. The Operations manager will be available at the address below

Brandon Centre for Counselling and Psychotherapy for Young People
26 Prince of Wales Road

Tel: 020 7267 4792