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Complaints

Making a Complaint

Most young people are satisfied with our service, but sometimes things can go wrong. If you are unhappy with the treatment you have received, or are receiving, from the Brandon Centre, you can find out information about making a complaint here.

Complaints Summary

We receive very few formal complaints, however we do take each complaint seriously and seek both to respond to the complainant and learn lessons. We recognise complaints as a valuable form of patient feedback. Click here to see a summary of most recent formal complaints and how we have responded.